IT Support Help Centre

Welcome to the PC of Kit Support Hub — here to keep your PC running smoothly from Day 1 and beyond.

We know technology can sometimes feel overwhelming, especially if you’re new to PC gaming or switching from a console. That’s why we’ve built this Help Centre — your go-to guide for setup, common issues, maintenance, and everything in between.


🖥️ Getting Started - First-Time Setup Checklist

 

Before you power on your PC for the first time:

 

📦 Remove all packaging (inside and outside the case — check for foam inside)

🔌 Plug in your keyboard, mouse, monitor, and power cable

🖱️ Connect your display cable (HDMI or DisplayPort) to the GPU (not motherboard)

⚙️ Power on and follow the Windows setup

🌐 Connect to Wi-Fi or Ethernet

🧰 Check everything is working — you’re good to go!


🔍 Troubleshooting & Common Errors


⚠️ No Display / Black Screen

 

Most common cause: Monitor is plugged into the motherboard instead of the graphics card.

Fix: Move the display cable (HDMI/DP) to the GPU output.

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⚡ PC Turns On but No Power to Keyboard/Mouse

 

 

Check USB is plugged into the rear ports of the motherboard (not top/front)

Try a different USB port

Check if the PSU switch (on the back) is fully on

 

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📡 No Wi-Fi Option

 

 

 

Not all PCs come with Wi-Fi built in.

Use a USB Wi-Fi adapter or Ethernet cable, or check your order to confirm Wi-Fi inclusion.

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🎮 Games Are Lagging / Poor Performance

 

 

Check game settings: turn down resolution and effects

Make sure GPU drivers are updated (see below)

Confirm the monitor is set to the correct refresh rate (e.g., 144Hz)

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🔇 No Sound

 

 

Ensure the correct output is selected (right-click the volume icon > Sound Settings)

Double-check your speakers/headset is plugged in

Update your audio drivers (via Windows Update or manufacturer website)

 

 


🔄 Software & Drivers


🧰 Must-Have Installs

Software Purpose Link
GPU Drivers (NVIDIA/AMD) Graphics performance NVIDIA, AMD
Steam / Epic Games / Xbox Game library platforms Steam
7-Zip Extract .zip and .rar files 7-Zip
Discord Chat with friends & communities

Discord



🔁 How to Reinstall Windows

When to do this:

You’re having recurring software issues

You want to start fresh

Steps:

  1. Download the Windows Media Creation Tool from Microsoft

  2. Insert a USB drive (at least 8GB)

  3. Use the tool to create a bootable USB

  4. Boot from USB (press F11 or DEL during startup)

  5. Follow the installation process

  6. Reinstall drivers and updates once Windows is installed

Need a step-by-step visual guide? → Click here for our Reinstall Guide PDF


🧼 PC Maintenance Tips

 

🧹 Clean your case every 2-3 months (light vacuum on intake vents or use compressed air)

🔄 Update drivers monthly

🔐 Use Windows Security or a trusted antivirus like Bitdefender

💽 Free up space with tools like Storage Sense (built into Windows)

💡 Install games on a separate drive (D: or E:) if possible

 


💬 FAQs

 

❓ Do your PCs come with Windows installed?

Yes! Every PC of Kit machine arrives fully set up with Windows 10 or 11 and is activated.

❓ I don’t know how to choose the right PC. Can you help?

Absolutely — check out our PCs Explained page or message us directly through the live chat or contact form. We’ll recommend a build based on your needs (games, schoolwork, editing, etc.).

❓ Do you include Wi-Fi?

Most of our pre-built PCs include Wi-Fi, but please check the product page before ordering. If not, we offer affordable USB Wi-Fi dongles.

❓ What’s your warranty?

We provide a 1-year hardware warranty on all new and refurbished parts. If anything fails under normal use, we’ll repair or replace it — no stress.

❓ Can I upgrade the PC later?

Yes! All our systems are fully upgradeable — you can swap out RAM, GPU, storage, etc. Need help choosing upgrades? Just ask.


📞 Still Need Help?


👉 Email Support: pcofkit@gmail.com

👉 Contact Form: Submit a Ticket